Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
KidsterActive offers various kind of Payment Methods as shown below :-
Cheque / Online Bank Transfer
Bank : Maybank Islamic Berhad
Bank Account : 562852103809
Account Name : The Seven Six Studio
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : firstname.lastname@example.org or whatsapp it to us at 016-2077609.
Good news! You can now pay via Billplz, TnG ewallet or Maybank QRpay.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com or whatsapp it to us at 016-2077609 with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.
Q. How long does the delivery usually takes?
We will ship out within 48 hours, not included Saturday Sunday and Public Holidays. Delivery depends on the courier service, usually within 1-3 working days depending on destination.
Q. I still have questions!
Sorry that we're unable to answer your questions in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to assist you further. Thanks!